Shipping policy
Processing Time
All orders will be processed within 3-5 business days. (excluding weekend and holidays).
Depending on the state you live, shipping time ranges from 2-7 business days.
Please be aware the shipping carrier may sometimes have delays that will affect your delivery time.
If you added your email and mobile number during checkout you will recieve the following notifications:
- Order Confirmation
- Shipping Confirmation
- Delivery Confirmation
Tracking
Once shipped, we will email your tracking information to the email provided at checkout. Please check your spam folder if you are unable to see our emails. Please allow up to 24 hours to see movement. Tracking numbers issued on Friday, allow until the following Monday before tracking becomes availble.
Notice: Postal service problems are outside of my control. Please check tracking number for updates and contact the shipping provider if any issues arise with your package.
Incorrect Shipping Info:
Please double check your address is correct before placing your order. DIP N SIP is not responsible for packages sent to an incorrect address. If you realized your address is incorrect, please contact us as soon as possible so we can fix it before it ships.
Lost/ Stolen or Damaged Packages
DIP N SIP is not responsible for lost or stolen packages confirmed to be delivered to your address by the carrier. If you have not received your package you may file a claim with the shipping carrier.
DIP N SIP is not responsible for damages done by carriers, if your box has arrived damaged during shipping please submit a claim with the shipping carrier.
USPS: https://www.usps.com/help/claims.htm
UPS: https://www.ups.com/us/en/help-center/claims-support.page
Shipping
We currently only ship in the United States.